News

TYTUS Customer Survey

TYTUS Grills Customer Survey 2022 Gift Card Giveaway OFFICIAL RULES NO PURCHASE NECESSARY TO ENTER OR WIN. PURCHASE DOES NOT INCREASE THE CHANCE OF WINNING. INTERNET ACCESS AND A VALID EMAIL ADDRESS ARE REQUIRED TO ENTER. Participation in and submission of an entry to the TYTUS Grills Customer Survey 2022 Gift Card Giveaway (the “Promotion”) constitutes your agreement to be bound by these TYTUS Grills Customer Survey 2022 Gift Card Giveaway Official Award Rules (the “Official Award Rules”). Promotion Period. The Promotion shall occur during the period of 9:00:00 AM Central Time (“CT”) on Sunday, May 15, 2022, and 5:00:00 PM...

Customer Bulletin - Update

November 5, 2021  Hello from your friends at TYTUS Grills!   In our most recent customer bulletin (posted on September 30, 2021), we wrote about grease flair-ups and referenced a small number of reported incidents describing grease fires within the grease trays of our grills. After careful review, we determined that these incidents were most likely caused by a buildup of an excessive amount of grease and debris in our grease trays. While we believe these incidents likely involved use and operation outside of the recommended use guidelines provided in our user manuals, we take these reports very seriously and have been working to develop an enhanced grease tray that will help to reduce the possibility of these occurrences.    This bulletin is to inform you, our valued customer, that...

Customer Bulletin

September 30, 2021 - We have received a small number of reports of incidents where flames have come out of the front panel of the grills during operation. Grease fires are an inherent risk when grilling.  This risk is enhanced without proper, routine cleaning of the grease tray.  We believe these reported incidents were caused by a buildup of grease and debris in the grill’s grease tray.  Excessive grease and debris that collects in the grease tray may catch fire, which in some cases can come out of the front of the grill, including by the knobs on the front of...