All new and unused products purchased from www.TYTUSgrills.com may be returned in their original packaging within 30 days of receipt for a refund to the original form of payment. Original and return shipping costs are your responsibility and will not be refunded unless we shipped you an item in error.
For products purchased from a retailer other than www.TYTUSgrills.com, please contact the place of purchase for their returns policy.
If you are requesting a return or replacement due to defect or damage, please review our warranty policy at www.TYTUSgrills.com/warranty. We will make sure we work with you to have the product repaired or replaced in accordance with the warranty.
An RMA number is required to return any item to TYTUS. Please email TYTUS Customer Support at support@TYTUSgrills.com to obtain an RMA number. The RMA number must be clearly written on the outside of the shipping package as well as listed on the packing slip on the inside of the package. Customer Support will provide you with a packing slip once the return has been approved.
Requirements to obtain an RMA number:
- Phone number
- Invoice or order confirmation number
- Proof of purchase (within the 30-day window) such as your receipt
- Photo of the product in its current state (in packaging or unboxed)
- Reason for return
Please include the following within the packing slip:
- Phone number
- A copy of the receipt or invoice
- RMA number (provide to you by our customer service team)
Shipping and Freight Charges
When the return is approved by TYTUS, TYTUS will provide a UPS or FedEx label for you to use. All you will need to do is call UPS or FedEx to schedule a pick-up. Please make sure the packaging is sufficient to prevent damage during transportation and you document (photograph) the product in its packaging before you schedule a pick-up. This will ensure that if there is any damage during transportation, we can expedite the returns process and work with the shipping carrier to handle the damage claim.
Refunds and replacement orders will be processed within 7 to 10 business days from the date a return is received into our facility and inspected. The amount credited will be the invoice amount (including taxes) less the original and return shipping cost, as applicable. Refunds will be issued in the same form as the original payment.
TYTUS reserves the right to refuse a refund on a returned item if:
- The return does not match the original item shipped to the customer.
- The returned item is missing parts or the original packaging.
- The returned item was damaged during the return shipment due to improper or insufficient packaging.
- The returned item has been used.
- The return item has been assembled in a way that would impede proper packaging for return shipping.