Transform Your Outdoors™

FAQ

All TOP GENERAL QUESTIONS CATEGORY QUESTIONS

Have a question about your grill? Check out these commonly asked questions! Can't find your question? Contact us!

• Turn the gas off at its source, then turn the control knobs OFF. Wait at least five minutes for gas to clear, then retry.
• Check your gas supply and connections.
• Repeat the lighting procedure. If your grill still fails to operate, turn the gas off at its source, turn the control knobs to OFF, then check the following:
• The burner tubes may be misaligned with the orifices. Reposition the burner tubes over the orifices.
• There may be an obstruction in the gas line orifice. Remove the fuel line from the grill. Open the gas supply for one second to clear any obstruction from the fuel line. Close off the gas supply at its source and reconnect the fuel line to the grill.
• Check for a plugged gas valve orifice. Remove the cotter pin at the rear of each burner, then carefully lift each burner up and away from the gas valve orifice. Remove the orifice from the gas valve, and gently clear any obstruction with a fine wire. Reinstall all orifices, burners, screws, and cooking components.

• Check for obstructions in the burner tubes. See “Burner Tubes and Burner Ports” (page 45 of manual) for cleaning instructions.
• Make sure that the igniter is aligned correctly with the burner. The gap between the spark electrode tip and spark receiver should be approximately 3/16" wide. Adjust if necessary. With the gas supply closed and all control knobs set to OFF, press the electric igniter cap, and watch for the presence of a spark at the end of the electrode.
• Inspect the igniter junction box found behind the control panel. Connect loose electric wires to the junction box, and then try to light the grill.
• Remove the igniter cap and replace the AA battery.
• If the grill still does not light, you may need to purge air from the gas line or reset the regulator excess gas flow device.

See “Purge Air from the Gas Line/Reset the Regulator” (page 31) for instructions.

Yes. TYTUS offers a kit to safely convert your propane grill to natural gas. Call TYTUS Customer Support for more information

U.S. Government regulates gas appliances and propane gas tanks. When regulations are changed, propane gas tank fittings are altered to ensure compliance. If your propane gas tank does not fit the hose and regulator supplied with your new grill, the tank is outdated and must be replaced.
Note: Effective April 1, 2002, all propane gas tanks sold must include an Overfill Protection Device (OPD). This internal device prevents the propane gas tank from being overfilled. Tanks without an OPD valve can not be refilled.

The model and serial numbers are listed on a silver label on the lower-right side of the control panel.
If your grill has a side burner, it will have its own silver label and a model number ending in “SB.” This is not the primary
grill model number or serial number needed for product warranty registration or for customer support.

Rusting is a natural oxidation process and will not affect the short-term performance of your grill.
To slow the rusting process on cooking grids, grease the grates before and after each use. Use a brush to apply a thin
layer of cooking oil or vegetable shortening onto each grate. We do not suggest spray-type oils unless they are specified
for high-temperature cooking. If your cooking grates are porcelain coated, be sure to coat the entire cooking surface,
including the edges and any areas with chipped porcelain.
Routine care and maintenance is required to preserve the appearance and corrosion resistance of stainless steel.
Stainless steel can corrode, rust, and discolor under certain conditions. Rust is caused when regular steel particles in
the atmosphere become attached to the stainless steel surface. Steel particles can also become attached to your grill if
you use steel wool or stiff wire brushes to clean the grill instead of non-abrasive cloth, sponge, or nylon cleaning tools. In
coastal areas, rust pits can develop on stainless surfaces that cannot be fully removed. Bleach and other chlorine-based
solutions used for household and pool cleaning can also cause corrosion to stainless steel.
Weathering, extreme heat, smoke from cooking, and machine oils used in the manufacturing process of stainless steel
can cause stainless steel to turn tan in color. Although there are many factors which can affect the surface appearances
of stainless steel, they do not affect the integrity of the steel or the performance of the grill. To help maintain the finish of
stainless steel, clean your grill after each use. See “Exterior Stainless Steel Surfaces” (page 45) for instructions.

• Always light the burner farthest from the fuel source first. This draws gas across the manifold and helps prevent air
pockets that obstruct gas flow.
• Check your propane gas supply. An empty propane gas tank weighs about 20 pounds. A full tank weighs about 40
pounds.
• Make sure that all gas connections are secure.
• Clean the jet-fire igniter with a soft bristle brush.
• Reposition the jet-fire igniter.
• Make sure that the end of each burner tube is properly located over each gas valve orifice.
• There may be an obstruction in the gas line orifice. Remove the fuel line from the grill. Open the gas supply for one
second to clear any obstruction from fuel line. Close off the gas supply at its source and reconnect fuel line to the
grill.
WARNING: Do not smoke while clearing the gas line.
• If an obstruction is suspected in the orifice or gas valves, call the TYTUS Support Center.

WARNING:
• Always wear protective gloves and safety glasses when cleaning your grill.
• Turn off the gas supply at the source and disconnect the unit before servicing. To avoid
the possibility of burns, maintenance should be done only when the grill is cool and off."

You need to purge air from the gas line or reset the regulator excess gas flow device. See “How do I purge air from my gas
line and/or reset the regulator excess gas flow device?” (page 47) for instructions.
Opening the tank valve all the way or too quickly triggers the regulator’s safety device to shut down gas flow, which
prevents excessive gas flow to your grill. Lighting the burner farthest from the fuel source every time will help eliminate
air pockets in the manifold.

The humming sound is gas flowing through the regulator. A low volume of sound is normal and will not interfere with the
operation of your grill. If the humming sound is loud and excessive you need to purge air from the gas line or reset the
regulator excess gas flow device. See “How do I purge air from my gas line and/or reset the regulator excess gas flow
device?” (page 47) for instructions.

See “Clean and Maintain the Grill” (page 45) for instructions on cleaning and maintaining your grill.

Weathering, extreme heat, smoke from cooking, and machine oils used in the manufacturing process of stainless steel
can cause stainless steel to turn tan in color. Although there are many factors which can affect the surface appearances
of stainless steel, they do not affect the integrity of the steel or the performance of the grill. To help maintain the finish of
stainless steel, clean your grill after each use. See “Exterior Stainless Steel Surfaces” (page 45) for instructions.

To prevent premature rusting of your grill and its components, cover your grill when it is exposed to the elements. Always
make sure that your grill is completely dry before covering it to prevent moisture buildup.
When storing your grill inside, do not cover your grill with any type of cover as moisture will be trapped under the cover,
causing premature rusting.